Refund Policy

At Candy Case Co, we are deeply committed to your satisfaction, making it our utmost priority. Our aim is to ensure that you receive your products in a timely manner, and we stand behind our guarantee of delivery within 7-30 business days.

Please note that the mentioned delivery time does not include the order processing period, which typically ranges from 1 to 3 days. Rest assured, if you have made a purchase on candycase.co and have not received your order within the guaranteed delivery time, we offer a full refund for your convenience.

While we strive to provide accurate estimates, it's important to acknowledge that shipping times can be influenced by factors beyond our control. To account for unforeseen circumstances, we have extended the guaranteed period for delivery to 30 business days. This ensures that you have ample time to receive your order without any undue concerns.

While we endeavor to provide exceptional service, there are certain circumstances where full refunds may not be available. These include instances where the non-delivery is attributable to factors within your control, such as providing an incorrect shipping address. Additionally, exceptional circumstances beyond the control of candycase.co, such as customs clearance delays or natural disasters, may affect delivery times and are not eligible for full refunds.

To request a refund, you have a window of 7 days after the guaranteed delivery period (30 business days) has expired. You can conveniently initiate the refund process by sending a message through our contact us page or by utilizing your payment account.

At Candy Case Co, we value your satisfaction and are dedicated to providing a seamless shopping experience. Trust us to prioritize your needs and ensure that your purchases are delivered promptly. Shop with confidence, knowing that we are committed to resolving any issues that may arise along the way.

If the item is without fault the return delivery cost is to be provided by the customer. If the item is faulty candy case co will replace the item free of charge.

We can only accept returns for items still in sealed original box and unused.