Shipping & Delivery

We take pride in our ability to serve customers worldwide, with shipping available to over 200 countries. Enjoy the added benefit of free shipping on all items sold at candycase.co, ensuring a cost-effective shopping experience.

 

For UK customers delivery is between 4 - 10 days Royal Mail

For US customers delivery is around 4 - 10 days

For all our other customs delivery is around 10 - 12 days

Note: The delivery time mentioned above does not include order processing time that usually varies from 1 to 3 days.

Rest assured, we strive to expedite the processing of your order, working diligently to ensure you receive your items as soon as possible.

Shipping times can vary due to several factors, which we duly consider to provide accurate estimates. These factors include the weight and dimensions of the package, the dispatch location, the destination country, and the chosen freight method.

To estimate when you will receive your ordered items, it is essential to consider the following:

  1. Shipping Method: Different shipping methods have varying delivery times. For example, DHL typically takes 4-8 business days, while EMS may take 8-12 business days.

  2. Location: The transit time depends on both your location and the origin of the package.

It's important to note that unforeseen circumstances such as extreme weather conditions, strikes, or wars may impact delivery times and fall under force majeure.

For our valued international customers, we kindly request using standard English alphabet letters (ISO basic Latin alphabet) when providing shipping information. This ensures smooth coordination with our courier company, avoiding any mix-ups or potential delays.

Customs clearance is a necessary step for shipments entering or leaving a country. As a customer, it is your responsibility to be aware of your country's customs policies to avoid any complications. Import tax regulations vary across countries, and it is advisable to familiarize yourself with these policies beforehand.

Regarding unexpected situations, such as customs detaining the items after leaving the seller's country, the buyer assumes responsibility for the clearance of the detained items. Additionally, any customs duty fees charged upon delivery are the buyer's responsibility.

At Candy Case Co, we are committed to providing a seamless shopping experience while keeping you informed about shipping procedures and responsibilities. Shop confidently, knowing that we strive to deliver your items promptly and efficiently.